Reference

What You Agree to When You Use mnok

These terms set out the rules that apply to your account, your deposits through bKash, Nagad, and Rocket, and your access to everything in the lobby. Access depends on your local law and eligible regions — read through this before you open an account.

Account RulesPayment TermsEligibility & RegionsFair Use PolicyHow to Raise a Dispute
mnok What You Agree to When You Use mnok
TERMS SUPPORT CONTACT

How to Reach Us About These Terms

Questions about what these terms mean for your account, or a specific clause you want us to clarify? Our support team handles term-related queries the same way they handle account and wallet issues — through the channels below. If you're in Dhaka or anywhere else in Bangladesh, use whichever channel gets you a response quickest.

Team online

Live Chat

Start a chat session from the lobby — available during our standard support hours for account and terms queries, including bKash and Nagad payment disputes.

Email Support

Send your terms or account question to our support address. Include your account ID and the specific clause or transaction you're asking about so we can respond precisely.

Help Centre

Our help pages cover the most common terms questions — account limits, payment rules, and eligibility — so you can check there first before reaching out directly.

HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Your account data and transaction records — including your bKash, Nagad, and Rocket payment history — are held securely and only used to operate your account, verify transactions, and meet our legal obligations. You have the right to request a copy of your data, ask us to correct inaccurate records, or close your account at any time through the account settings page. We keep transaction records for as long as required under applicable rules; once that period ends, we delete them. We do not sell your data to third parties.

Account Security

Your account is protected with password authentication and OTP verification on login. Never share your login credentials — we will never ask for your password via chat or email.

Data Retention

We retain account and transaction records, including wallet deposits via bKash, Nagad, and Rocket, for as long as legally required. You can request a data summary through account settings.

Your Rights

You can request access to your personal data, ask us to correct errors, or request account closure at any time. Submit these requests through the Help Centre or our support email.

Who to Contact

For any data or privacy concern tied to these terms, contact our support team with your account ID. We aim to acknowledge data requests within a reasonable timeframe under applicable rules.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to accounts, payments, and eligibility in Bangladesh.

Yes. All deposits made through bKash, Nagad, or Rocket fall under the payment conditions in these terms. That includes processing rules, refund eligibility, and how we verify wallet transactions on your account.

Access depends on your local law and the regions we support at the time you register. It is your responsibility to check whether using this platform is permitted under the laws that apply to you.

We will notify you via your registered contact details before any material change takes effect. Continuing to use your account after that notice means you accept the revised terms.

No. Each person is allowed one account only. Duplicate accounts violate these terms and may result in account suspension and forfeiture of any wallet balance held at that time.

Log in and go to account settings, or contact our support team with your account ID. We handle data requests under the retention and privacy obligations set out in these terms.

Reach our support team via live chat or email with your account ID and the specific term or transaction in question. We will review and respond based on the current version of these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.